Privacy Policy
We are committed to protecting your personal data and respecting your privacy rights. Here is exactly how we handle your information.
Last updated: 9/1/2026
Quick Summary
We collect information you provide (like resumes and account details), process it to deliver our career services, and never sell your personal data to third parties for marketing purposes.
1. What Information We Collect
Information You Provide Directly
- Account Information: Name, email address, password, and profile details when you create an account with us.
- Career Content: Resumes, cover letters, job descriptions, work history, education details, skills, and other career-related information you upload or create.
- Documents: PDF files, Word documents, and other files you upload for analysis, formatting, or enhancement.
- Communication: Messages, feedback, and other communications you send to us through our platform or support channels.
- Payment Information: Payment details when you upgrade to premium features (processed securely through our payment processors).
Information Collected Automatically
- Usage Data: How you interact with our platform, features used, time spent, and navigation patterns.
- Device Information: Browser type, operating system, IP address, device identifiers, and general location data.
- Performance Data: Error logs, loading times, and technical performance metrics to improve our service.
Information from Third Parties
- Social Login: Profile information from Google, LinkedIn, or other social platforms if you choose to sign in through them.
- API Keys: Information processed through our AI infrastructure when you use content generation features.
2. How We Use Your Information
Core Service Delivery
- Create, format, and enhance your resumes and cover letters
- Analyze job descriptions and provide tailored recommendations
- Generate career insights and suggestions through AI assistance
- Export documents in various formats (PDF, Word, etc.)
- Provide personalized career guidance and tips
Platform Operation and Improvement
- Authenticate your account and maintain security
- Process payments and manage subscriptions
- Improve our algorithms and user experience
- Troubleshoot technical issues and provide customer support
- Prevent fraud, abuse, and unauthorized access
Communication
- Send important updates about your account and our services
- Respond to your questions and support requests
- Provide helpful career tips and feature announcements (with your consent)
3. How We Share Information
We do not sell your personal data.
Your career information, resumes, and personal details are never sold to third parties for marketing or advertising purposes.
Service Providers
We work with trusted third-party service providers who help us operate our platform:
- AI Services: BrightBot AI and other AI services to generate career content on your behalf
- Cloud Storage: Cloudflare R2 for files you upload, plus the hosting providers that run our servers. The database itself is one we operate, not a third-party data platform
- Payment Processing: Stripe and other payment processors for subscription management
- Analytics: Privacy-focused analytics to understand platform usage and improve user experience
Legal Requirements
We may disclose information when required by law, to protect our rights, or to ensure the safety of our users and the public.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections.
4. Data Retention and Storage
How Long We Keep Your Data
- Account Data: Retained while your account is active and for a reasonable period after deletion to comply with legal obligations
- Career Content: Stored as long as you maintain your account, or until you delete specific documents
- Usage Analytics: Anonymized usage data may be retained longer for product improvement purposes
- Support Communications: Kept for up to 3 years to provide effective customer service
Data Deletion
You can delete your account and associated data at any time through your account settings. We will permanently delete your personal information within 30 days, except where retention is required by law.
5. Security Measures
We implement industry-standard security measures to protect your information:
Encryption
Data is encrypted in transit and at rest using strong encryption protocols
Access Controls
Strict access controls ensure only authorized personnel can access your data
Regular Audits
We regularly review and update our security practices and infrastructure
Secure Infrastructure
Our platform is hosted on secure, SOC 2 compliant infrastructure
While we implement strong security measures, no system is 100% secure. Please use a strong, unique password and keep your account information confidential.
6. Your Privacy Rights
You have important rights regarding your personal information:
Access and Control
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate information in your account
- Deletion: Request deletion of your account and associated personal data
- Portability: Export your career content in common formats
Communication Preferences
- Email Updates: Opt out of marketing emails while still receiving important account updates
- Feature Notifications: Control which types of product updates and tips you receive
Exercising Your Rights
To exercise any of these rights, contact us through our contact page or email us directly. We will respond to your request within 30 days.
8. Information from Minors
Our platform is not intended for individuals under 16 years of age. We do not knowingly collect personal information from minors under 16. If you believe we have collected information from a minor, please contact us immediately and we will delete such information.
9. International Data Transfers
Our services are operated from the United States. If you are accessing our platform from outside the US, your information may be transferred to, stored, and processed in the United States, which may have different data protection laws than your country of residence.
For users in the European Economic Area (EEA), we ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses approved by the European Commission.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by email or through a prominent notice on our platform. The "Last Updated" date at the top of this policy indicates when it was last revised.
11. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
- Support: Contact Form
- Response Time: We respond to privacy inquiries within 48 hours
© 2025 Career Level Up. This policy is effective as of 9/1/2026 and governs our collection and use of your personal information.